Return Policy and Procedure: If you wish to return a product, please email or call our Customer Service Department first. They will be happy to assist you. Our aim is to always satisfy our customers, even if they are returning products. We do have a step-by-step process for returns and first step is to contact customer service. This is important to ensure your order is credited correctly. Please DO NOT return products without contacting customer service first as this will delay the process. We offer a 30-day return policy. [ALMIGHTY DIRT BUSTER] [CHARLOTTE,NC.28297] 1-877-420-2626